Refund Policy
Effective date: 15 May 2026 · Last updated: 15 May 2026
Your statutory rights come first
If you are in Australia, you have rights under the Australian Consumer Law(ACL) that cannot be excluded. If our software has a major failure — it doesn't do what we said it would, or it can't be fixed in a reasonable time — you are entitled to a refund regardless of anything in this policy.
Similar statutory rights may apply in your jurisdiction (e.g., Consumer Rights Act 2015 in the UK, EU consumer directives). This policy does not limit those rights.
14-day money-back guarantee
All paid Good Minutes products come with a 14-day money-back guarantee. If you are not satisfied for any reason, contact us within 14 days of your purchase and we will issue a full refund — no questions asked.
What is covered
| Product | Guarantee |
|---|---|
| Good Minutes Pro (monthly) | Full refund of the most recent monthly payment, if requested within 14 days of that payment |
| Good Minutes Pro (annual) | Full refund of the annual payment, if requested within 14 days of that payment |
| Cloud Connect (monthly add-on) | Full refund of the most recent Cloud Connect payment, if requested within 14 days of that payment |
| Founding Member ($65 one-time) | Full refund, if requested within 14 days of purchase |
| Founding Practice ($165 one-time) | Full refund, if requested within 14 days of purchase |
How to request a refund
Email support@datachef.zendesk.com with:
- The email address you used to purchase
- Your order number (from your receipt email)
- A brief note that you'd like a refund (no explanation required)
What happens next
We aim to process refund requests within 2 business days. Once processed, the refund will appear on your original payment method within 5–10 business days depending on your bank or card issuer.
Your licence will be deactivated when the refund is issued. Any data you created in Good Minutes remains on your machine — we do not delete it — but Pro features will revert to Free-tier limits.
After the 14-day window
After 14 days, refunds are at our discretion. We will still consider requests where:
- The software has a defect we cannot fix in a reasonable time
- We made a material misrepresentation about features
- Exceptional personal circumstances prevented earlier contact
For subscriptions, you can cancel at any time to stop future charges — but we do not pro-rate unused portions of a billing period after the 14-day window.
Exceptional circumstances
If something genuinely unusual happened — serious illness, bereavement, natural disaster — and you missed the 14-day window, reach out. We're human and we'll do what's fair.
Duplicate or erroneous charges
If you were charged twice, charged the wrong amount, or charged after you cancelled, email us immediately. We will refund the erroneous charge in full, regardless of timing.
Chargebacks
Please contact us before disputing a charge with your bank. Chargebacks incur fees from payment processors, and we would rather resolve the issue directly and refund you ourselves. If you file a chargeback for a legitimate charge after receiving value from the software, we reserve the right to suspend your licence.
How refunds are processed
Refunds are processed by Lemon Squeezy, our merchant of record. The refund will be credited to the same payment method you used for the original purchase. We cannot refund to a different card or bank account.
Free tier and trial
Good Minutes Free is free — there is nothing to refund. If you used a 14-day Pro trial and did not convert to paid, no charge was made.
Contact
For refund requests or questions about this policy: support@datachef.zendesk.com
This policy should be read in conjunction with our Terms of Service and Privacy Policy. The full legal refund terms are at §10 of the Terms of Service.
Good Minutes is published by DataChef Pty Ltd ATF DataChef Trust, ABN 98 121 229 168, Gold Coast, Queensland, Australia.